Sutherland Announces Leadership Position in Everest Group’s PEAK® Matrix for 2022 Revenue Cycle Management Operations Service Providers

“In 2021, patient volumes rebounded to pre-pandemic levels; however, challenges such as talent shortage and inflation have resulted in significant transaction activity in the revenue cycle management (RCM) market,” said Ankur Verma, Practice Director, Everest Group. “Sutherland capitalized on this opportunity by focusing on expanding its technology capabilities by making internal investments to develop workflows and point solutions. Sutherland’s consulting approach to delivering RCM services, flexible business models and ability to cater to a diverse customer base has positioned the company as a leader in the PEAK Matrix® 2022 Life Cycle Management Operations Assessment. revenues (RCM) of the Everest group.”

Everest Group’s PEAK Matrix® assessments take an evidence-based approach leveraging proprietary data, market experience, buyer interactions and supplier/vendor information to help organizations decide which vendors and service providers will respond. best for their needs. Everest Group has positioned Sutherland as a leader in this report in part due to the following strengths:

  • The conviction to meet its customers wherever they are in their transformation journey, with the ability to meet different buyer expectations such as profitability and advanced technological capabilities.
  • Transformative and consultancy-focused approaches to RCM services via an in-house design center. It also delivers greater value to suppliers through its proposals for sharing risk and rewards via contracts with outcome-based models.
  • A diversified portfolio that serves several customer segments such as physician groups, hospitals, integrated health networks and suppliers of durable medical equipment.
  • Investments in technology and technology platforms leveraging advanced applications of AI and automation to avoid, augment and simplify workflows and point solutions such as automation platforms for the claims status, patient billing, accreditation, and other standard RCM operations for healthcare providers.

“The healthcare industry is just entering a new era in which the adoption of advanced business practices, the integration of solution-based artificial intelligence and automation, and the exploitation of big data insights and analytics can solve problems that have not been solved before, however many (if not most) vendors struggle to adopt these solutions due to a lack of scale, resources, sophistication and staff to drive change,” said Matthew Necklace, CEO of Sutherland Healthcare Solutions. “We are committed to meeting our healthcare providers wherever they are on their transformation journey and supporting them arm in arm on the path to their full digital potential. We are proud that our efforts have resulted in this prestigious positioning of Everest Group. “

To learn more, visit Healthcare Business Process Outsourcing – Sutherland ( or contact us.

About Sutherland

Sutherland is an experience-driven digital transformation company. Our mission is to deliver exceptionally designed and engineered experiences for customers and employees. For more than 35 years, we have cared about our customers’ customers, delivering measurable results and accelerating growth. Our proprietary AI-powered products and platforms are built using robust IP and automation. We are a team of global professionals, operationally efficient, culturally integrated and committed to our clients and each other. We call it A Sutherland.

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