The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis and ranking of leading customer journey mapping vendors
SuiteCX, with its Comprehensive Technology Platform, Receives High Marks on Technology Excellence and Customer Impact Metrics
MIDDLETON, Mass., July 21, 2022 /PRNewswire/ — Quadrant Knowledge Solutions today announced that it has named SuiteCX a 2022 Leader in the SPARK Matrix analysis of the global customer journey mapping market.
Quadrant Knowledge Solutions’ SPARK Matrix™ includes detailed analysis of global market dynamics, key trends, vendor landscape and competitive positioning. The study provides a competitive analysis and ranking of leading technology vendors in the form of its SPARK Matrix. It provides strategic information allowing users to assess the capabilities of different vendors, competitive differentiation and market position.
According to Priyanka Panhale, Analyst at Quadrant Knowledge Solutions, “SuiteCX facilitates end-to-end customer journey management with modular CX journey mapping and planning. The company reaffirms its positions in the SPARK Matrix through its CX expertise, holistic approach to solving business needs, and continuous platform enhancements in areas such as visualization, collaboration, integration data and actionability. »
Alan Pennington – Member of the Board of Directors – We are delighted to be recognized as the industry leader in customer journey mapping by the industry-respected SPARK Matrix 2022 published by Quadrant Knowledge Solutions. At SuiteCX, we continue to develop customer-focused enhancements to our already market-leading product set and increasingly work with our customers to support their broader CX ambitions through our consulting teams.
Quadrant Knowledge Solutions defines customer journey mapping (CJM) as “the process of creating a visual representation of customer journeys and experiences across touchpoints and interaction channels to help organizations improve customer engagement, acquisition, retention, service experience and brand loyalty connecting organizations’ business processes and systems to deliver a 360-degree view of customer experience (CX) research initial on the products/services, the interaction between the points of contact, the purchase process until the post-purchase experience in an omnichannel environment.”
For more information on SuiteCX, visit here SuiteCX.com
SPARK Matrix: Customer Journey Mapping, 2022
SuiteCX is a platform as a solution (PaaS) designed by customer experience practitioners. It has extensive capability for integrating data into customer journey mapping and customer engagement transformation prioritization. It is this ability to harmonize critical data sources (customer, employee, management and partner) and link them to key benchmarks in the mapping process that underlines its strategic market leadership position. Early on, the company recognized the importance of moving beyond the “whiteboard” approach to journey mapping, instead viewing each customer touchpoint as a multi-tiered “smart spot” supporting customers. clients who wanted to combine a diagnostic approach to journey mapping with storytelling and campaigning. Planning. To further facilitate its growth, the company has expanded its Professional Services enabling many of its Fortune 500 clients and global brands to leverage the platform’s extensive capabilities in creating insight-rich customer experience strategies that leapfrog functional silos, enable CX design and provide clear ROI indications.
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global consulting and advisory firm focused on helping clients achieve their business transformation goals through business strategy and growth consulting services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and advisory deliverables are designed to provide comprehensive insights and strategic insights to help clients formulate growth strategies to survive and thrive in ever-changing business environments.
For more research available, please visit https://quadrant-solutions.com/market-research/
Quadrant Knowledge Solutions
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SOURCE Quadrant Knowledge Solutions