Multi-cloud storage provider Pure Storage has announced its partnership with Australian managed services provider Matrix Solutions.
The partnership was formed on the primary basis of improving small and medium-sized businesses in the legal and financial sectors, using new technologies to improve data solutions across multiple platforms. Pure Storage hopes that the success of the partnership with Matrix Solutions can showcase the power of Models as a Service to improve customer satisfaction and provide services in the future.
Matrix Solutions, which specializes in enterprise-level technology, discovered that its unreliable storage infrastructure was causing customer dissatisfaction.
Many of their high-use programs and systems run on SQL servers and therefore demand higher performance. Pure Storage says this request often results in slow load times and timeout remote desktop sessions, which disrupts a customer’s productivity.
To help meet demands and solve challenges, Pure Storage launched the Pure as-a-Service consumption model, which they claim has been a financial game-changer with Matrix Solutions’ storage investment. They also say that as a result, the reliability of its solutions led to an immediate drop in customer complaints.
The new solution provided infrastructure protection with proactive capacity management safeguards, and their Evergreen Storage maintenance plan also offers additional support. Matrix Solutions customers will also continue to have access to the latest technology and predictable pricing to help them manage their IT budgets through this new partnership and technology.
Matrix Solutions Founder and Managing Director Anthony Ridley-Smith says the move to Pure Storage solutions has helped create peace of mind for the company, and the partnership shows the power of such solutions in general.
“The day Matrix Solutions put everything on Pure Storage, the phone literally stopped ringing; there were no complaints and no tickets were registered. The solution works and there is no need to log into the system to check anything. Basically, the team doesn’t even have to take care of the storage anymore, it just runs in the background and is used as needed,” explains- he.
Pure Storage Vice President for Australia and New Zealand, Michael Alp, says supporting a business and its customers is the lifeblood of the SaaS industry, and this new partnership proves that the investment in infrastructure like this can help businesses in the long run.
“SaaS and managed service providers focus on specific business impact and value in their core markets, just as Matrix Solutions does with law firms and the financial industry. Products like Worldox need extraordinarily high levels of service. high to ensure that customers are delighted with the service.It must be always available, fast, adaptable and secure.
“The underlying storage infrastructure and other services provided by Matrix Solutions should be all of these, along with cost effective maintenance, growth and management. We are truly happy to provide Pure as- a-Service as part of Matrix Solution delivery infrastructure to help it achieve its business goals.