Lauren Crocket joins Visual Matrix as Director of Customer Experience

(April 11, 2022, 11:04 +07)
Visual Matrix, a provider of advanced hotel operating system technology, has appointed Lauren Crocket as Director of Guest Experience, responsible for promoting the company’s newly acquired Mobile Operating Platform (MOP) for automation of personnel operations.

Lauren has nearly 10 years of management experience, most recently with La Quinta by Wyndham in Chicago, and in both Austin and San Antonio, TX.

Lauren Crocket

Previously, Lauren held leadership and operations management positions for Marriott’s Residence Inn and SpringHill Suites, as well as Holiday Inn Express in the Greater Grand Rapids area of ​​Michigan.

With her extensive experience at the property level, including front desk, housekeeping and operations management, as well as her working knowledge of MOP, Lauren is ideal to work directly with hotel properties and help them realize the benefits. that the MOP can offer for improved communication with staff and automation of tasks.

“We are very happy to have Lauren on our team,” said Georgine Muntz, CEO of Visual Matrix. “Her direct experience working with MOP at the property level is invaluable, and she will be able to provide our hospitality clients with a real sense of how this highly customizable product can easily integrate with their PMS solutions. existing or new for the benefit of their organizations.”

More than 3,000 hotel properties in over 30 countries work with Visual Matrix, and with the company’s recent acquisition of LodgingControls, the widely used MOP product is a perfect complement to its PMS offerings.

“Visual Matrix has a very exciting year ahead of it, and Lauren’s new position is one of them,” added Georgine. “Through our continued product development and exciting new initiatives over the coming months, our team will continue to bring the very best in property and operations management tools to the hospitality industry and our hotel customers around the world. .”


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