IBM Positioned as a Leader in the 2021 SPARK Matrix for Process Mining by Quadrant Knowledge Solutions | News

MIDDLETON, Mass., March 9, 2022 /PRNewswire/ — Quadrant Knowledge Solutions today announced that it has named IBM a 2021 Technology Leader in the SPARK Matrix analysis of the global process mining market.

the Quadrant Knowledge Solutions SPARK Matrix™ includes detailed analysis of global market dynamics, key trends, vendor landscape and competitive positioning. The study provides competitive analysis and ranking of leading process mining vendors in the form of the SPARK Matrix, providing strategic insights for users to assess different vendors’ capabilities, competitive differentiation, and market positions.

Process mining helps organizations analyze, identify, automate, and monitor event logs and real-time system data to improve end-to-end operational business processes. Process mining includes a dynamic set of tools that collect data from an organization’s computer systems. This collected data helps organizations identify business gaps and address issues that may impact business process performance.

Organizations are increasingly undergoing digital transformation and processes play a critical role in the effective implementation of these digital business initiatives. Process mining is an important solution that uncovers existing processes in an organization and provides subject matter experts with solutions for modeling, documenting, and collaborating to redesign an organization’s business processes. Process mining also helps organizations go beyond traditional process discovery use cases and engage process mining solutions with customer journey mapping to further improve the customer experience. Organizations are also leveraging artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA) that allow them to automatically discover and optimize critical business processes.

Prandjal Singh, an analyst at Quadrant Knowledge Solutions, says, “IBM’s process mining helps the organization to simulate future processes, uncover the root cause, perform multi-level process mining, task mining and automate RPA assessment. Moreover, enterprise multi-level process mining provides modeling for flat and multi-level processes and its task mining capability enables the organization to record user interactions.” Pranjal adds , “with its robust technology platform, comprehensive functional capabilities, and compelling product strategy and roadmap, IBM is well positioned to expand its market share in the global process mining market. The company received good marks on the parameters of technological excellence. and customer impact and was positioned among the Technology Leaders in the SPARK 2021 Process Mining Market Matrix.”

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About Quadrant Knowledge Solutions

Quadrant Knowledge Solutions is a global consulting and advisory firm focused on helping clients achieve their business transformation goals through business strategy and growth consulting services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and advisory deliverables are designed to provide comprehensive insights and strategic insights to help clients formulate growth strategies to survive and thrive in ever-changing business environments. For more research available, please visit

Media Contacts

IBM Media Contact – Hanna Smigala [email protected] IBM Automation Communications & Media Relations

Riya Mehar

Quadrant Knowledge Solutions

[email protected]

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