Conduent Named a Leader in Everest Group’s 2022 PEAK Matrix® Healthcare Payment Operations Assessment

FLORHAM PARK, NJ, May 05, 2022 (GLOBE NEWSWIRE) — Incorporated Duct CNDTa business process services and solutions company, today announced that it has been recognized as a Leader in Everest Group’s PEAK Matrix® 2022 Healthcare Payment Operations Assessment.

Conduent positions itself as a leader in market impact (market adoption, portfolio composition, and customer value) and vision and capability (strategy, service reach, innovation and investments, and delivery). According to Everest Group, key differentiators contributing to Conduent’s position were the availability of multiple operating models and value-added service offerings – including customer communication management, usage management, enrollment, claims management and payment integrity – enabling payers to respond quickly to changing needs. .

“The payer business process services market emerged from a brief period of stagnation in 2021 as the shock waves of the COVID-19 pandemic subsided. As a result, healthcare plans sought modular offerings and integrated to fill gaps caused by outdated, legacy systems and meet demand for high-impact, experience-driven areas such as member engagement and care management,” said Ankur Verma, Director of practice, Everest Group.”Conduent’s focus on building core capabilities in these areas aligns well with market demand. Its offerings across the entire healthcare value chain, combined with a flexible delivery model, have made it a leader.

Bill Nicholson, Managing Director, Commercial Healthcare at Conduent, said, “Everest Group’s recognition is an important recognition of our deep understanding of complex healthcare processes and emerging payer needs in an increasingly competitive marketplace. The strategic investments we are making to maintain a leadership position also reflects our commitment to providing the full range of services and solutions to help our clients gain efficiencies, maintain regulatory compliance, improve the member experience and stay agile in the face of constant change. »

The company’s ranking by Everest Group as a leader for healthcare payer operations follows recent recognition as a “Rising Star” in the ISG Provider Lens™ Healthcare Digital Services Report 2021 for the United States. here.

About Everest Group
Everest Group is a research company focused on strategic computing, business services, engineering services and procurement. Our research also covers the technologies that power these processes and functions, as well as the associated talent trends and strategies. Our clients include leading global companies, service and technology providers and investors. Clients use our services to guide their journeys to maximize operational and financial performance, transform experiences, and achieve high-impact business results. Details and in-depth content are available at

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments, creating exceptional results for its customers and the millions of people who rely on them. Through our dedicated people, processes, and technologies, Conduent solutions and services improve customer experience, increase efficiency, reduce costs, and improve performance for most Fortune 100 companies and more than 500 government entities. . Whether it’s reaching three out of four policyholders and providing 45% of SNAP payments in the United States or enabling 1.3 billion customer service interactions and empowering 10 million employees with services Worldwide HR, Conduent services and solutions interact with millions of people every day and drive our customers’ operations forward. Learn more about

Media contacts:
Sharon Lakes, Conduent, +1-214-592-7637, [email protected]

Contact with Investor Relations:
Giles Goodburn, driver, +1-203-216-3546, [email protected]

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Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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